Benchmarks to improve the quality of the manufacturer’s processes were set. Our experts then visited the company’s five North American facilities, studied its operations and reviewed its documentation to better understand its processes. We used our "Quadra D" (define, discover, deep dive and deliver) framework, which includes an as-is analysis, updated business cases, functional and technical architecture, budget and plan, and a roadmap execution plan.

Our oil & gas technology experts devised a strategy based on our investigations that would consolidate the company’s four existing ERP systems. Because the manufacturer also wanted to reduce IT costs, we suggested an upgraded SAP-based architecture.

We designed an SAP-based architecture to decrease IT costs using a two-tier ERP solution and by decommissioning multiple custom applications. Our proposals are now under consideration for the company’s future strategy.

After acquiring several companies, a North American specialty manufacturer of tube technology for gas and oil needed a roadmap to consolidate systems, save money and iron out suboptimal processes. Our team took an in-depth look at its business practices and systems, uncovering deep-seated issues and made a proposal on how best to solve them.

A Norwegian energy provider enhances the user experience, improves selfservice and reduces tickets for its IT service desk with the implementation of a virtual assistant (VA) powered by artificial intelligence (AI) and based on natural language understanding (NLU)

A leading global provider of products, systems and services to the oil and gas industry supports 22,000 employees through an IT service desk. It handles incidents and service requests, along with user communications, at the instances of outages and planned changes to services. Employees rely on traditional channels, including phone, email and web, to communicate with the IT service desk and this results in an inefficient customer support process. Increased call volume was one of the major issues for the energy provider’s IT service desk, as was the IT self- service portal’s lack of interactive content, a knowledge base and self-help capabilities.

The energy player also wanted to deflect service desk communications from traditional and costly communication channels to a virtual assistant to increase efficiency and productivity. Our team worked extensively to identify opportunities where users’ IT issues could be resolved through self-help capabilities by leveraging a cloud-based, next-gen digital solution. WorkNEXT offering provides an integrated virtual assistant powered by AI and based on NLU. We implemented the VA on the client’s intranet portal for easy accessibility. It offers users a digital experience with self-help solutions, guides and instructions to resolve common IT issues.

In the oil and gas industry, every drop counts. While it’s easy to discover what goes missing on the journey from oil field to gas pump, keeping track of where it’s going, who’s receiving what and how much goes to waste remains a key challenge for many energy companies.