In collaboration with , the business introduces RPA technology to meet compliance regulations as sales representatives manage online events during the COVID-19 pandemic Meeting safety and compliance requirements In the wake of the global COVID-19 pandemic, many everyday events and aspects of life have needed to adapt to new circumstances. For one pharmaceutical company in China, new restrictions imposed in response to the pandemic meant that its sales representatives could no longer run seminars and conferences, which played a key role in showcasing and selling products, in person. While keeping its employees and customers safe was the organization’s top priority, the company still needed to ensure that its salespeople could connect with hospital personnel and medical experts. As a result, the organization shifted these seminars to an online format, which enabled business to proceed as normal.

RPA drives efficiency and lowers costs Following the conclusion of the project, the company and introduced 7 distinct robots that were programed to produce the necessary screenshots and prepare them for submission to ensure ongoing compliance. As a result, the pharmaceutical company has empowered its sales representatives to continue leading their online events without worrying about compliance issues while enabling the business to focus its effort and resources elsewhere. The introduction of RPA technology has reduced the overall costs associated with meeting compliance regulations by reducing the business’ reliance on third-party workers who previously created the screenshots manually. Additionally, the company and ensured that the solution was simple for event organizers to use so that any sales representative can now easily request a printout during the meeting. Based on the success of this RPA implementation, the pharmaceutical company will continue to explore new opportunities for the implementation of automated solutions. Together, the organizations will expand their innovation efforts in a continuing search for efficiency that supports the company’s future goals and the efforts of its employees.

In the medical sphere, patients are everything. They are the focus of every treatment, the purpose behind each innovation, and the inspiration for all of the work that is done to improve healthcare. When Atos Medical, a producer of medical technology and global leader in laryngectomy care, examined itself and its patient-centric approach, it found that it could still do more to focus on those most in need of healthcare support. Specifically, the organization understood that its customer relationship management (CRM) approach could more effectively connect Atos Medical to clinicians and patients.