wanted to reduce the amount of time required to manage its IT infrastructure while maintaining its custom-developed billing application and associated data warehouse while investing more in important projects

Partnering and implemented Oracle’s Exadata Cloud Service and Cloud Infrastructure

One of the largest electric utilities in the United States sought to create a digital customer engagement platform. The utility wanted to provide its customers with a personalized and best-in-class experience by leveraging modern digital tools, multichannel solutions and data analytics. It engaged Digital Expertise in utilities to build, implement and maintain various customer-centric initiatives, and to leverage digital technology to improve its internal operations.

Business Consulting unit conducted gap analyses to determine the utility’s digital maturity and capability, and then developed a solution based on a global delivery model. The solution included rolling out an interactive website that provides self-service to customers while supporting multichannel development, rollout of native mobile apps for both iOS and Android platforms, which provides customers with access to account information anytime, and implementation of a digital communications platform, which delivers critical customer information electronically.