Medical Industry

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Project (1) Medical Industry

Client background

The client is a premier global healthcare company with a turnover of over 17 billion dollars, delivering the highest quality care to people with renal and other chronic health conditions. The client is known for their keen focus on technological and clinical innovations within the industry, which they leverage to improve the lives of patients. The client enables care for more than 290,000 patients through their global network and is one of the forerunners in the industry, providing a fully integrated care system to patients.

Our architecture mechanism collects and processes patient vitals from weighing scales and blood pressure monitor cuffs, and transmits the information to the gateway.

Industry landscape

The mortality rate of dialysis patients is continually on the decline. Care delivery is getting personalized and there is an increasing market demand for self and home dialysis therapies due to factors such as savings in costs and demand for better and personalised health outcomes. Connected Health is a set of product and service capabilities that facilitate electronic delivery of renal dialysis treatment from the patient’s home.

Opportunity

The client responded to the market demand for home dialysis therapies. There was an emerging demand for higher transparency by the clinicians in order to ensure quality of care.

Challenges

The client wanted to improve the overall patient experience and minimize theburdens of therapy. Often patients and care partners with physical impairments or limited technologyexpertize find it challenging to perform certain operational and diagnostic tasks,leading to errors. The burden of therapy lay with the patients who then faceddaunting tasks like vitals monitoring and health assessments. The client also facedthe overwhelming task of managing therapy related supplies for patients, in highvolumes and frequencies.

Solution/implementation

We identified the solution to the problem as creating an integrated approach towards care delivery, and decided to implement a Connected Health solution, which would enable our client to automate and digitize patient care. We enabled connectivity between home dialysis machines, gateways and the Connected Health Service IoT cloud systems. Our architecture mechanism collects and processes patient vitals from weighing scales and blood pressure monitor cuffs, and transmits the information to the gateway. The IoT cloud communicates with the Connected Health system to receive prescriptions, upload data, generate alerts and notifications, as well as enables software updates.

Apart from this, the solution was designed to adhere to the high security and compliance standards of the industry while being flexible enough to incorporate future needs of scaling up business and changing industry stipulations.

Leaf Business Consulting Services

Business Impact

Project (2) Medical Industry

cardiac Event monitoring (Anytime, Anywhere) moving towards patient centricity

Client Backgound

The client is committed to developing solutions that increase patient compliance and enhance diagnostic performance by combining medical device, wireless, and information technology.

we set up a flexible and scalable remote patient monitoring center, and developed a comprehensive and customized report monitoring mechanism.

Industry landscape

According to a report published in 2011, 2.2 million patients worldwide were using remote patient monitoring services and the market is projected to grow at a compounded annual growth rate of 18% to reach 4.9 million patient connections globally by the end of 2016. Much of this market growth is in the area of home based systems – home monitoring systems that can communicate over a cellular network, landline connection or internet. They have reached significant volumes with cardiac rhythm management, integrated telehealth solutions, sleep therapy, and cardiac event monitoring.

Opportunity

The client had launched its first product which is a revolutionary mobile Cardiac Telemetry Device across multiple geographies. This product could provide data on the patient’s heart activity remotely to the physician by continuous monitoring. It has two major components – one monitors the patient and automatically transfers the patient ECG via the second component which is a wireless data transmitter device to a central place (monitoring center). The client was in search of a partner that could:

Solution

We set up the entire technology and physical infrastructure for the engagement in less than 8 weeks’ time to support Europe, APAC and the Middle East. We adopted innovative sourcing models and staffed qualified nurses with prior experience in hospital ICU/Cardiac care units to carry out Remote Cardiac Monitoring Services and provided 24x7 coverage across all the geographies. The team created reporting templates for patient and event tracking and “End of Use” (of the device) that ensured comprehensive and transparent reporting mechanism.

Solution/implementation

The product which is used for diagnostic purposes is attached to the patient with an adhesive which collects data and transfers it wirelessly to the client’s server. Once the data is analyzed, interpreted, and finalized by the monitoring center team, the physician can access their particular patient’s details on the web or the center will send them the patient’s report. These cardio graphic technicians at the center review the collected ECG strips and provide clear and complete event, daily (per the service level requested) and "end of use" (after the use of the product is attained) summary reports. Reports are provided to the physician via fax, email, or on the web.