Customer Service Transformation identifies the moments that matter in the customer service journey, helping clients define their objectives with tangible business outcomes such as higher satisfaction scores, lower costs and greater customer value. By orchestrating the right software, platforms and data, organizations can create omnichannel interactions that drive proactive customer service and business value.

Complex HR business context, Mergers and acquisitions, Ever-changing regulations. Together these factors create a dynamic shift in HCM and change HR business expectations. The combination of our HCM domain expertise and digital HR offerings gives you a structured roadmap for end-to-end digital HR transformation. We leverage innovative transformation solutions to create a compelling employee experience, realize efficiency gains and drive business value.

Supply Chain Management practice collaborates with you to create high-performance supply chain solutions enabled by next-generation digital technologies. Leveraging digital technologies modernizes your supply chain while reducing operational costs. You gain the speed and flexibility to respond to new challenges and opportunities without adding risk to ongoing operations.

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We understand your complex finance environment, and we deliver the solutions you need to transform it—from platform-anchored and cross-platform solutions to business advisory and consulting services. Our integrated transformation methodology leverages best-in-class tools and accelerators to provide seamless solutions across industries, regions and operating models. Our strategic alliances with key financial management software vendors enable cost-effective solutions and faster time to value.

Successful organizations make the right decisions at the right time—and the fastest, most trusted business decisions are informed by data and Artificial Intelligence. To realize the full value of modern decisioning, organizations need to prioritize AI initiatives then move beyond the test lab to scale and embed AI throughout the enterprise. knows how and where to create AI value. Powered by battle-ready tools and accelerators, Enterprise AI helps you move models from pilot to production and deliver measurable and reliable business outcomes in months, not years. Leveraging native services from our hyperscaler partners, our methodologies address your enterprise-wide AI challenges while unique evolutionary AI decision-making technologies continuously improve results by discovering effective strategies automatically and prescribing the best possible decision for multiple objectives.

We designs, builds, implements and runs enterprise integration platforms that include built-in, reusable, standard APIs for most industry and enterprise applications helping you become a composable enterprise. We include an API store, providing best practice integrations and those built for your custom applications. This approach delivers cost and complexity reductions while enabling digital transformation programs, improving speed to market, enabling real-time access to data connecting edge and IoT devices, and ensuring data quality, security, and compliance. With an enterprise integration platform in place, new control points are created for the organization. This gives you the ability to monitor business process, manage compliance, develop new insights for better customer experiences and monetize transactions creating new ecosystems.

Platforms: Digital Integration, Oracle, Pega, Salesforce, sap

Adopting the cloud can help your organisation improve business agility and promote innovative solutions.

To get the most out of the cloud, your organisation should implement a cloud transformation strategy that combines experience-based recommendations for people, processes, and technology with a phased approach.

Business strategy assists you in documenting and communicating the business goals you want to achieve through cloud adoption. To justify the human, financial, and technological investments, your organisation should develop a business case. Evaluating the total cost of ownership will ensure that your organisation is ready to switch vendors or transition from on-premises IT procurement to a cloud-based investment model.

People strategy assists your organisation in establishing a cloud centre of excellence (CCOE) to sponsor and direct the cloud adoption initiative. The CCOE is a multidisciplinary team comprised of both business and technical stakeholders. Its role is to guide your organization's change management process while also defining roles, responsibilities, and training plans for business and technical users.

Security assists you in defining the fundamental aspects of security required to protect data and minimise risks in the cloud. This pillar's security best practises guide your organisation in defining a secure cloud architecture, identifying and implementing the appropriate security controls, and monitoring and preventing issues such as configuration drift.

Process Design assists you in identifying the business and technical processes required by your organisation to achieve its cloud adoption goals. The process design best practises in this pillar show you how to define your organization's cloud enterprise architecture, governance model, and risk and compliance guidelines. As part of this pillar, you can assess different cloud approaches, such as a multi-vendor cloud or a hybrid on-premises/cloud environment.

Technology Implementation assists you in transforming the identified business and technical processes into a personalised, secure cloud environment that meets the needs of your organisation. This type of cloud environment is known as a landing zone. The landing zone serves as the foundation for your cloud deployment, assisting you in migrating existing on-premises data centre solutions or creating new cloud native solutions that meet your business objectives.

Management and operations are concerned with what happens after your new cloud environment is operational in the landing zone. This pillar's management and operations best practises assist technology teams in keeping your cloud environment running smoothly, optimising for performance and cost, and positioning your organisation to be ready to grow as business demands require.

Salesforce integration refers to the act of connecting Salesforce to your company's internal software, allowing you to benefit from the combined power of all connected platforms. Consider instances in your own technology stack where information is stored in one system but required in another. Through good integration, you can easily manage all of the information pertaining to various business activities taking place across multiple platforms.

Integration is becoming increasingly important - nowadays, it is uncommon for software systems to operate independently because we live in a digital age where we must constantly increase our effectiveness and improve our customers' experiences in order to compete.

App-based integrations are approaches to integrating Salesforce CRM that require little or no coding. This can be accomplished using a proprietary app such as MuleSoft Composer, which is available through Salesforce App Builder, or a third-party app such as Zapier or Coupler.io.

Although some of the most complex integrations may not be possible with this method, it is quite simple to set up - this describes both the main benefit and the main disadvantage of this method very well. App-based integration is a great option for SMEs and solopreneurs because you can handle the integration process yourself.

You can also use coding-based solutions to connect Salesforce CMS with other applications. The Salesforce API interface's code will most likely be written in Apex, a language similar to Java, and hosted on the Salesforce platform.

Despite the additional effort required to execute it, this strategy allows for more complex and difficult integrations. So, if you're a large enterprise with complex requirements, the code-based method should be your first choice; however, you'll almost certainly need the assistance of an outside Salesforce integration expert team.